Frequently Asked Questions

FAQ’S

We’re happy to answer questions and get you acquainted with eClass

Is my data protected?

We follow the highest standards of data protection and will not sell teacher or student data to any third-party agencies, ever.

If I or my student delete resources or assessments from the phone, will it still be accessible?

As long as files are not deleted from the app they will remain on the cloud and you or your students can access them anytime.

Is there a limit to the resources I can add to my class?

No. Currently, there is no limit. However, each file (resources, assessments or images) that you upload cannot exceed 5 mb.

How can I share a file (Video or document) greater than 5mb with my students through eClass?

You can upload the file to your google drive or Youtube/Vimeo and share the link of the same in the resources tab.

Will attendance data remain saved or do I need to download after every class?

Attendance data of all live classes will remain saved. You can choose to download it per your convenience.

Will newly added students have access to resources, assessments etc uploaded before their joining date?

Yes, they can access all the data uploaded to the classroom since the classroom creation date. They will not be able to submit the assessments for which have an older submission date.

Do students also need to install the eClass app?

Yes, they do. After installing the eClass app they will send you the invitation to be able to join the classroom. Only then can they access all the resources and attend live classes.

Is there a limit to the number of students I can add to my class?

You can add as many students as you want. However, in a live class you may only have 99 students as that is the max limit in Zoom.

Can I take a live class outside the class timings mentioned?

Yes. Just click on “Go Live” whenever you want to start the class and the class will start. Students will get the notification as well.

Can students see each other’s phone numbers?

No, they cannot. Only Teacher & Admin can view the Phone numbers.

Do I need to use the discussion tab for clarifying doubts during the live class?

No, you can use ZOOM’s inbuilt chat for that. Discussions on eClass are more helpful after/before the class.

Can teachers delete resources/ assessments/ discussions from the classroom?

Yes, a teacher has full control on editing or deleting the content in the classroom.

Can students delete resources/ assessments/ discussions from the classroom?

No, a student cannot delete any resources, assessments or submissions. They can only delete or edit the discussions they have created or the comments they have posted.

Can I access this using my laptop or PC?

Yes, both students and teachers can access all the features on their PC through our web interface at web.wiseeclass.com

Is eClass available on iOS for iPhones?

eClass can be used on Apple devices through our web portal: web.wiseeclass.com

Is there a demo video on how to use the app?

Yes, we have short demo videos in English and Hindi, Malayalam.

Can I buy a Zoom pro licence for my account?

Yes, please contact us to buy a license on your behalf. The cost associated with buying a license will be borne by the user

Can I import my personal Zoom pro account?

As of now we don’t support importing a Zoom account. We will soon launch the ability to import your current Zoom account to your eClass account.

Is it free to use?

Yes, all current features are free to use for both teachers and students. For 1 week (demo purpose only)

How does eClass plan to make money?

We offer value added services to organizations, schools and colleges who pay us a nominal amount for products such as Admin Panel, Resource Library, customer support etc. We are also looking to partner with philanthropic organizations who could sponsor institutions for these products.